Biomedical Servicing Options

Warranty

Lifescience Resources is the manufacturer’s local representative in Hawaii for providing services and repairs for items under warranty.  Typical full warranties cover parts and labor for a year, though some warranties may include partial coverage of specified parts for a longer period.

Extended Warranty (purchased at the time of sale)

An extended warranty typically extends equipment parts and labor coverage to five years, includes preventive maintenance, establishes a fixed and predictable maintenance cost, and earns a substantial discount for paying future service costs in advance. An additional benefit of extending the warranty at the time of equipment purchase is the opportunity to finance maintenance costs in an equipment purchase lease. Pricing also includes full allowance for any underlying manufacturer’s warranty coverage that exceeds one year.     

Extended Warranty (purchased before basic warranty expires)

An extended warranty typically extends equipment parts and labor coverage to five years, includes preventive maintenance, establishes a fixed and predictable maintenance cost, and earns a discount for paying future service costs in advance. Pricing also includes full allowance for any underlying manufacturer’s warranty coverage that exceeds one year.

Annual Service Contract

An annual service contract typically provides parts and labor coverage, includes preventive maintenance, and establishes a fixed and predictable maintenance cost. If the warranty or a prior service contract has expired, then an assessment fee will be charged to determine that the equipment is operating within the manufacturer’s specifications before a service contract can be issued.

Preventive maintenance or repairs may be obtained under a work order if the equipment is not under warranty or a service contract.